Terms of Service

Last Updated: April 24, 2026

Welcome to DeckFlow!

These Terms of Service (the "Terms") are entered into between DeckFlow ("the Company", "we", "us", or "our") and you ("User" or "you"). These Terms govern your access to and use of the DeckFlow website (https://deckflow.com) and the associated AI-powered productivity services (collectively, the "Services").

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING OUR SERVICES. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DISCONTINUE USE IMMEDIATELY.

1. Access License, Spaces, and Account Responsibility

1.1 Access License: Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use our Services. Your rights under this agreement are contingent upon your adherence to the restrictions set forth in this section.
1.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and bear full legal responsibility for all activities that occur under your account.
1.3 Spaces and Collaboration:
- The Services allow you to create or join specific "Spaces". If you act as an owner or administrator of a Space, you are responsible for managing member invitations, permission settings, and the integration of third-party services (such as payment or authentication tools).
- Space Responsibility: Space owners must ensure that all activities within the Space comply with applicable laws and regulations. The Company shall not be liable for any loss, dispute, or data breach resulting from third-party services integrated or configured by Space administrators.

2. Use of AI Services and Technical Disclaimers

2.1 Technical Nature and Limitations: The Services integrate third-party artificial intelligence technologies and models. You acknowledge that AI generates content based on probabilistic models, which have inherent technical limitations and may produce factual errors, logical failures, or contain biases (Bias), or fail to accurately understand specific cultural contexts.
2.2 User Review Obligation: You are solely responsible for monitoring and approving the use of output content. You commitment to independently verify any output before relying on it. Any decisions or actions taken based on the output of the Services are at your own risk.
2.3 Non-Uniqueness of Output: AI may generate similar or even identical results for different users. We do not guarantee that the output results are "original" in a legal sense or eligible for copyright protection.
2.4 Third-Party Providers: By using the Services, you also agree to comply with the usage policies of our third-party model providers (Third-party Service Providers). You understand that certain third-party providers may not be required to maintain absolute confidentiality of your content (depending on their respective service agreements).

3. Content Storage, Privacy, and Data Processing Assurances

3.1 Content Privacy and Data Processing: We process your information as a data controller to provide the Services, manage billing, and maintain necessary customer relationships (see our Privacy Policy for details).
3.2 AI Data Training Commitment: Without your explicit permission, we will not use your User Content for training public foundation models. To ensure the security, compliance, and performance stability of the Services, we and our third-party model providers may perform necessary non-training technical processing on data (including, but not limited to, security filtering, format validation, or caching) in accordance with our respective usage policies.
3.3 Temporary Storage: Original attachments (such as PPT, PDF) are stored temporarily only to the extent necessary to process requests and are automatically cleared periodically.
3.4 Storage Disclaimer: Unless otherwise agreed in writing, the Company has no obligation to permanently store any of your content. The Company shall not be liable for the deletion, failure to store, or loss of data. We strongly recommend that you independently back up important User Content.

4. Intellectual Property

4.1 Company Ownership: DeckFlow retains all rights, title, and interest in and to the Services, software, algorithms, logos, branding, and underlying technology.
- Definition of Intellectual Property: Including patents, copyrights, trademarks, trade names, domain names, rights in confidential information, rights in code, and any other global intellectual property rights, whether registered or unregistered.
- Usage Data: You authorize the Company and its service providers to generate and own statistics, insights, and usage data related to your use of the Services. Such data does not include your raw input content and is used solely for service improvement and operational analysis.
4.2 Feedback Authorization: You grant us a perpetual, irrevocable, worldwide, royalty-free, and fully sublicensable right and license. we may freely use, modify, or exploit any suggestions or feedback you provide for any purpose (including commercial purposes) without compensation to you.
4.3 Third-Party Intellectual Property: The Services may contain IP or open-source software owned by third parties, subject to their respective Third-party Terms. You agree to comply with such terms, and the Company is not liable for losses arising from third-party IP.

5. Prohibited Conduct and Sensitive Data Restrictions

5.1 General Prohibitions: Reverse engineering, using framing techniques to embed the Services, using meta tags to hijack brand weight, or using automated tools (robots, crawlers, data mining tools, etc.) to scrape Service data at scale is strictly prohibited.
5.2 Sensitive Data Restrictions: You are strictly prohibited from sharing or uploading content containing the following sensitive personal information:
- Social security numbers, passport numbers, or other government-issued identification numbers;
- Detailed personal health records or medical information;
- Biometric information such as fingerprints or facial recognition features;
- Detailed financial records, bank account details, or precise real-time geolocation;
- Personal information of children under the age of 16.
5.3 Legality Warranty: You warrant that you possess all necessary legal rights to the User Content. If your content results in claims against the Company, you agree to indemnify and hold us harmless for all losses and costs.

6. Abuse Governance and Penalties

6.1 Definition of Abuse: Abuse includes, but is not limited to: using multiple accounts to harvest credits, circumventing rate or concurrency limits, or exploiting system vulnerabilities for profit.
6.2 Discretionary Action: Upon detection of abuse, the Company reserves the right to take the following actions without prior notice:
- Deducting improperly obtained points, credits, or participation eligibility;
- Temporarily or permanently suspending the associated account or its managed "Spaces";
- Pursuing relevant legal actions.

7. Copyright Complaints (DMCA/Copyright)

We respect intellectual property rights. If you believe that content shared on the Services infringes your copyright, trademark, or other intellectual property, please send a written complaint to support@deckflow.com.

7.1 A valid infringement notice must include:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the IP;
• A detailed description of the copyrighted work or IP you claim has been infringed;
• The specific location of such infringing material within the Services (specific URL or path description);
• Your contact information, including address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the info in your notice is accurate and that you are the owner or authorized to act on behalf of the owner.

7.2 Termination Policy: Upon receipt of a valid notice, we will verify and take necessary actions, such as removal or disabling of content. We reserve the right to terminate the accounts of repeat infringers without refund.

8. Fees, Payment, and Taxes

8.1 Payment and Renewal: Payments are processed via third-party providers (e.g., Stripe). Your subscription will automatically renew at the then-current price unless you cancel before the end of the period.
8.2 Refund Policy Reference: Refunds are governed by our separate Refund Policy. Once paid credits are consumed, service is deemed "delivered" and no refund will be issued.
8.3 Tax Responsibility: Fees do not include sales tax or VAT. Users are responsible for reporting and paying any taxes required under applicable law and shall indemnify the Company for any losses resulting from failure to pay such taxes.

9. Disclaimers

9.1 "As-Is" Provision: To the maximum extent permitted by applicable law, the Services and all output content are provided on an "as-is" and "as-available" basis. The Company, its affiliates, and their respective officers and employees (collectively, "Company Parties") expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 Regarding Third Parties: The Company only provides interfaces to third-party models and payment processors. We are not responsible for the stability, security, accuracy, or discontinuation of such third-party services.
9.3 Space Responsibility Disclaimer: The Company makes no guarantees regarding the legality or commercial viability of "Spaces" created by users. Any disputes or claims arising between you and your Space end-users are your sole responsibility, and Company Parties shall bear no liability for such matters.

10. Indemnification

You agree to indemnify and hold "Company Parties" harmless from any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your User Content or use of AI output content; (ii) your illegal use of the Services or breach of these Terms; (iii) your violation of any third-party rights; or (iv) any third-party claims arising from a "Space" you operate. The Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully.

11. Limitation of Liability

In no event shall Company Parties be liable for any indirect, incidental, special, or punitive damages (including loss of profits, goodwill, or data). Our total liability to you shall be limited to the total amount of fees actually paid by you to us in the 12 months preceding the event giving rise to the claim.

12. Term and Termination

12.1 Termination Rights: If you breach these Terms, we reserve the right to suspend or terminate your Services immediately. Upon termination, your right to use the Services ceases immediately, and your content may be permanently deleted.
12.2 Ban on Re-registration: If your account is terminated for violation of these Terms, you agree not to attempt to re-register or access the Services using a different identity or by any other means.

13. Publicity

Unless you explicitly object, you authorize us to display your company logo on our website and in promotional materials to indicate your status as a customer.

14. Dispute Resolution and Jurisdiction

14.1 Informal Dispute Resolution:  Before initiating any formal legal proceedings, you agree to first contact us at support@deckflow.com. Both parties shall engage in good faith negotiations for a period of forty-five (45) days. Formal proceedings may only be initiated after this negotiation period has expired and the dispute remains unresolved.
14.2 Mandatory Arbitration: Unless otherwise agreed in writing by both parties, any dispute, controversy, or claim that cannot be resolved through informal negotiation pursuant to Section 14.1 (or remains unresolved within thirty (30) days after the expiration of the negotiation period) shall be submitted to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC then in effect. This arbitration clause is deemed to be incorporated by reference into such Rules.
- The seat of arbitration shall be Singapore.
- The tribunal shall consist of one (1) sole arbitrator.
- The language of the arbitration shall be English.
- The arbitration fees (including reasonable attorneys' fees) shall be borne by the losing party, unless otherwise determined by the arbitral tribunal in the final award.
14.3 Class Action Waiver: You and the Company agree that any claims can only be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
14.4 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.
14.5 Injunctive Relief: Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property rights.

15. Miscellaneous and Modifications

15.1 Export Control: You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo or designated as "terrorist supporting"; and (ii) you are not on any U.S. government list of prohibited or restricted parties.
15.2 Electronic Notices: You consent to receive all communications from the Company in electronic form. Notices posted on the Services or sent via email meet any legal requirement for written communication.
15.3 Severability and Waiver: If any provision of these Terms is found to be invalid or unenforceable, such provision shall be modified to achieve its original intent, and the remaining provisions shall remain in effect.
15.4 Assignment: You may not assign your rights or obligations under these Terms without prior written consent. The Company may freely assign its rights and obligations.
15.5 Modifications: We may update these Terms to reflect changes in our business or the legal environment. Updates will be posted on this page with an updated "Last Updated" date. Your continued use of the Services after such modifications take effect constitutes your acceptance of the updated Terms.

16. Contact Us

If you have any questions, feedback, or complaints regarding these Terms or our Services, please contact us at:

Email: support@deckflow.com

Copyright © 2026 DeckFlow Inc. All Rights Reserved.